- Our service fee
- £195
- Official fees
- From £105 for an adult, £70 for a child, paid by you directly
- Usual time
- Set by HM Passport Office; we tell you the current time when we prepare your application
- Appointment
- Online or by paper form; Fast Track needs an appointment
A lost or stolen passport is cancelled first, then replaced. Because there is no passport to send, your identity is confirmed by someone who knows you, and choosing the right person is what keeps a replacement moving.
We take you through the cancellation, prepare the replacement application, check your photo and help you choose an eligible identity confirmer. If you have travel booked, we check the timings with you and look at the 1 Week Fast Track.
- Cancellation first, then the replacement, in the right order
- An eligible identity confirmer chosen with you
- Photo checked against HM Passport Office's rules
- Bookings held on the old passport number reviewed with you
Who it’s for: Holders of a British passport who are in the UK
It depends on your circumstances
When you start, we go through these with you.
A lost or stolen passport must be cancelled before applying for a replacement. Cancel it as soon as possible to reduce the risk of anyone else using it.
Cancel firstWith no passport to send, someone who has known you for at least 2 years confirms your identity. They cannot be related to you, your partner, or someone you live with.
Identity confirmerThe 1 Week Fast Track service can be used for a lost or stolen passport. The 1 Day Premium service cannot.
Fast Track onlySomeone outside the UK who needs to travel applies for an emergency travel document instead. Message us and we will point you to the right route.
Different routeA passport with unreadable details, ripped or missing pages, or a damaged cover is replaced too. The damaged passport is sent with the application.
Send it inWhat’s involved
- Start the service
Tell us what happened and when you next travel.
- Cancel the passport
We take you through cancelling it on GOV.UK, if it isn't done already.
- We prepare the application
We prepare the replacement and check your photo against the rules.
- Identity is confirmed
Your chosen identity confirmer completes their part online or on the form.
- We keep you updated
We track the application until your new passport arrives.
What to have ready
Your exact checklist is confirmed once you start, based on your answers.
Everyone
- A recent digital photo of your faceTaken on a phone is fine, against a plain light-coloured background.
- Details of your identity confirmerSomeone who has known you for at least 2 years, as a friend, neighbour or colleague.
Only if it applies to you
- Any photo or photocopy of the lost passportHelps answer the questions about it. Optional.
- The damaged passportFor a damaged passport, with photos of the damage.
- Any valid passport from another countryIf you hold one.
- Police report or crime referenceUseful for an insurance claim. HM Passport Office does not ask for it.
Clear fees
HM Passport Office fees for an adult replacement start at £102 online and £115.50 on a paper form, with higher fees for the 54-page book and Fast Track. These are paid by you directly; we tell you the amount and how to pay when we prepare your application.
Official fee source: GOV.UK, checked 20 Oct 2026. Official fees can change.
Lost or stolen passport — quick answers
Do I need a police report?
HM Passport Office does not require one to cancel or replace a passport. A crime reference can help with an insurance claim.
Will my new passport have the same number?
No. Any booking, visa or travel authorisation held against the old number needs to be updated.
What if I find the passport after cancelling it?
Once it is cancelled, the next application is treated as a replacement, not a renewal. Call the Passport Adviceline before trying to travel on it.
Can I get a replacement urgently?
Yes, through the 1 Week Fast Track service, which needs an appointment.
Ready when you are
Lost or stolen passport
One person. Add family members in the basket.
Rules, official fees and processing times are set by the relevant government or authority and can change. We provide document preparation and application support from your instructions; we are not solicitors or regulated immigration advisers. It is your responsibility to check entry requirements before you travel.
Get help
Have a question? You can ask us. Choose how you’d like to talk and we’ll know which service you’re asking about.
WhatsAppOpens with your question already startedCall 01753 490100Talk to the teamMessage us
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